Shipping and Returns Policy

Shipping and Returns Policy

At Softie Tootsie , we strive to ensure that your experience is as enjoyable and hassle-free as possible. Below you'll find detailed information about our shipping options, rates, and our policies on returns and exchanges.

Shipping Options and Rates

We offer three shipping options to meet your needs:
  • Standard Shipping: $10 - Expect your blanket to arrive within 5-7 business days.
  • Expedited Shipping: $15 - Your items will arrive within 2-3 business days.
  • Insured + Expedited Shipping: $20 - Includes expedited delivery within 2-3 business days with insurance coverage for the full value of your item.
Adding Insurance
For added security, you can choose to insure any shipping method for an additional $5. This insurance covers the full value of your item in case of loss or damage during transit.

Delivery Times

Please note that the delivery times listed are estimates and begin from the date of shipping, not the date of order. We strive to ship items as quickly as possible, but delays can occur due to factors beyond our control. We appreciate your understanding.

Returns and Exchanges

We are committed to your satisfaction and understand that sometimes, an item may not meet your expectations. Here is our policy on returns and exchanges:
  • Returns: You may return any non-customized item for a refund within 30 days of receipt. Items must be returned in their original condition and packaging.
  • Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
  • Custom Orders: Customized items are made just for you and cannot be returned or exchanged unless there is a defect in the product.
  • Return Shipping Costs: Return shipping is the responsibility of the customer, unless the return is due to a defect or incorrect item sent.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team at support@softietootsie.com with your order number and details about the item you wish to return or exchange. We will provide you with instructions and the necessary details to proceed.
Questions?
If you have any questions about our shipping or return policies, please contact us at support@softietootsie.com. We are here to help!